State Farm® Insurance Agent Kathy Schultze

"I've had State Farm for 30 years and they've always been wonderful to work with - every agent is personable and has great follow through. Most recently I worked with Thomas and he did not disappoint! Highly recommend this office!"

"I have been a loyal customer of Kathy Shultz, State Farm, for years, and they had done everything I have asked and had issues with in a polite and respectful manner. I had 5 auto policies, homeowners, and life insurance policy with them.... Until recently, I had an auto payment that did not go through in October, and the first and only official notification I received was from the MVA saying my insurance has lapsed. No emails, letters or phone calls from State Farm. Due to this dilemma, I called and tried to fix it when it was brought to my attention and made a substantial payment to be current. I was told it would take a few days for my new cards to populate, but not to worry because I was covered moving forward. A month later I received paper checks from State Farm saying that "I terminated" my auto insurance policies, here is a refund (5 different vehicles, 5 different refund checks). I once again called and they said they needed an updated picture of my driver's license, and since they didn't have it, they canceled my policy AGAIN. Now I am looking at THOUSANDS in fines from the MVA for uninsured vehicles, and when I called Kathy Shultz state farm office, they just said "not our problem," we can offer you a new rate that is almost triple your old rate since you are now considered a new customer. All I would have needed is proper communication, I receive so many junk emails and letters from them; how hard is it to send an official letter? According to the State Insurance department, "The notice must be sent by certified mail or first-class mail tracking." I am extremely disappointed with them and will be contacting the State Insurance department so that hopefully you will not have the same troubles I am having right now with this office. As a side note, I did request that the representative bring up this dilemma to Kathy herself and he said that he did. So I am not posting this as an ignorant person who didn't try to escalate when asking for help. My hands are tied and they did not help me at all. Hope this long post helps someone else. I will update this post if they rectify the issue. Edit: I wish you would have tried more than 1 voicemail to contact clients. (I don't check voicemail that often, who does?). Show or tell me (prove it, per MD law) that you tried more then that and I would say you are law biding insurance agent. I am more than willing to share my Verizon phone records to show you didn't."

"The service is outstanding! Wonderful people who care and work diligently to assist you with coverage. Highly recommend."

"⭐⭐⭐⭐⭐ Outstanding Service – The Best State Farm Agent for Home Insurance Claims! Kathy Schultze and her State Farm team exceeded all expectations when our basement flooded. From the moment we reached out, they provided exceptional support, fast response times, and expert guidance, making the entire process smooth and stress-free. Every team member was professional, empathetic and truly cared about our situation. What sets Kathy apart is the white-glove concierge service—we felt like VIPs from start to finish! They handled every detail efficiently, going above and beyond to ensure we had the best experience possible. Their customer service, knowledge of home insurance claims and commitment to excellence made all the difference. If you're looking for THE BEST insurance agent who is easy to work with, highly responsive and truly puts clients first, we highly recommend Kathy Schultze – State Farm Agent. Whether you need home, auto or property insurance, this is the team you want by your side!"

"Thomas Pitsenbarger is awesome! Answers emails quickly, is super friendly and very knowledgeable. He is professional and honest, highly recommend!"

"I had the pleasure of working with Joe O'Hara on an insurance bundle package for my homeowner's insurance and car insurance for my two vehicles. I saved a lot of money combining these policies. Joe was very helpful, professional and thorough. I highly recommend this office and its staff."

"Thomas P. Was great to work with. He made it super easy to switch and provided great service!"

"Victoria Sexton is AMAZING!!! She is always prompt with a response to questions, never misses a detail and just overall an incredible agent. Thanks for everything. In the past 30 years I have not had many claims, etc. but when I have had emergencies, accidents or even a ceiling caving in Victoria and Kathy have been Awesome. Always walking me through exactly what I have to do and what timeline I have to have in done by. Always honest and professional. Thanks for everything!!!"

"Kathy is an excellent agent and she has helped my family for years through her kindness and hard work. Will continue to work with Kathy going forward."

"Thomas has been a very effective and responsive agent. Whenever I have an issue or need some clarification, he’s always very quick to respond and address my concerns. Couldn’t ask for better service. Highly recommend him and his associates for anyone looking for a reliable insurance agent."

"Thomas is an outstanding and very knowledgeable agent who goes above and beyond to make your experience one to remember"

"In the midst of purchasing a new car hours from my home, I realized I mistakenly brought the wrong insurance documentation with me. So, at 4:50 pm on a Friday before a busy holiday travel week, I called Kathy Schultz's State Farm office. The call was received by Joe Ohara. Joe immediately understood my situation and went to work. Within 10 minutes I received all the necessary paperwork from Joe and the transaction was able to be completed. Personalized customer service is the cornerstone of any successful business, and why they will continue to have my business. Thanks again Joe."

"I love this agent. If you're in the holiday spirit and looking for a meaningful gift, consider given the gift that keeps giving: insurance State Farm. Provides outstanding insurance options for you. And your family with years of experience, Kathy Schwartze is dedicated to helping you and your loved ones. Explore excellent opportunity if you're looking for reliable auto insurance. Don't hesitate to call or visit Kathy. Schwartze, she can be reached at (301)694-6711 or https://www.kathyschwartze.com."

"Thomas Pitsenbarger (the agent I dealt with) was very helpful. He explain everything in detail. I highly recommend him or anyone from the Frederick office. The assistance he provided was great."

"I've been with Kathy Schultze for 20+ years, and everyone there is fantastic. Always very helpful and quick to respond to any question you may have. I highly recommend!"

"Thomas Pitsenbarger (the agent I dealt with at State Farm in Frederick at the Kathy Schultze Agency) was very helpful and willing to explain in detail the coverages included in my new policy with them. I highly recommend him and the assistance he provided."

"Absolutely top service! I worked with Thomas Pitsenbarger who was extremely knowledgeble and patient since I am a senior. I received this referral from my neighbor and I was not disapointed and would not hesitate to pass the referral to another neighbor!"

"Had a wonderful time speaking with Joe. He was extremely knowledgeable and helped make the process easy and stress free, I will be passing his name along in the future!"

"Awesome service!"

"This Insurance Company is the absolute Best!! They make everything very easy and fast!"

"I find the agency to be easy to work with and very responsive to my needs and questions. Recommended!!"

"Best insurance in the area, great staff very nice environment, they definitely know the insurance business"

"Have been dealing with an insurance issue for almost a year now. They can't seem to get it fixed. I have been a customer for more than 20 years now. Currently can't even make a payment because they don't EVER answer the phone when I call. 0 stars isn't an option. Will be switching insurance as soon as I'm able."

"Kathy and her team are second to none...they don't over sell you insurance but in the same respects they make sure that you are covered if there is ever the need. Thank you Kathy and State Farm."

"Great customer service"