State Farm® Insurance Agent Kathy Schultze
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sarah Gardiner
October 24, 2024
5
out of
5
rating by Sarah Gardiner
"I've been with Kathy Schultze for 20+ years, and everyone there is fantastic. Always very helpful and quick to respond to any question you may have. I highly recommend!"
We responded:
"Sarah, thank you so much for your kind words and for being with us for over 20 years! We’re happy to know that our team has been helpful and responsive to your needs. If you ever have any more questions or need assistance, we’re always here to help. - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
Frank Buell
September 10, 2024
5
out of
5
rating by Frank Buell
"Thomas Pitsenbarger (the agent I dealt with at State Farm in Frederick at the Kathy Schultze Agency) was very helpful and willing to explain in detail the coverages included in my new policy with them. I highly recommend him and the assistance he provided."
We responded:
"Frank, thank you for your kind review! I'm glad to hear that Thomas was able to assist you effectively and provide detailed explanations of your new policy. We appreciate your recommendation and are here for any future needs or questions you may have. - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
Marie Labonte
September 5, 2024
5
out of
5
rating by Marie Labonte
"Absolutely top service! I worked with Thomas Pitsenbarger who was extremely knowledgeble and patient since I am a senior. I received this referral from my neighbor and I was not disapointed and would not hesitate to pass the referral to another neighbor!"
We responded:
"Marie, thank you for your wonderful review! I'm glad to hear that Thomas provided you with knowledgeable and patient service. It's great that your neighbor's referral met your expectations, and we appreciate your willingness to recommend us to others. If you need any further assistance, our office is always here to help. - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
Matthew Gabaly
September 5, 2024
5
out of
5
rating by Matthew Gabaly
"Had a wonderful time speaking with Joe. He was extremely knowledgeable and helped make the process easy and stress free, I will be passing his name along in the future!"
We responded:
"Matthew, thank you for your kind review! I'm glad Joe could assist you and make the process easy and stress-free. We appreciate you recommending him to others. If you need any further assistance, feel free to reach out. - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
Chris L
September 5, 2024
5
out of
5
rating by Chris L
"Awesome service!"
We responded:
"Chris, thank you for your awesome review! I'm glad you had a positive experience with our service. If you need any further assistance, feel free to reach out. - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
Myron Diggs
September 3, 2024
5
out of
5
rating by Myron Diggs
"This Insurance Company is the absolute Best!! They make everything very easy and fast!"
We responded:
"Thank you, Myron! I'm glad you found our service easy and fast. We appreciate your kind words and look forward to assisting you with any future needs. - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
Paul Goldberg
August 20, 2024
5
out of
5
rating by Paul Goldberg
"I find the agency to be easy to work with and very responsive to my needs and questions. Recommended!!"
We responded:
"Paul, thank you for your positive review. I'm glad you find our agency easy to work with and responsive to your needs and questions. We appreciate your recommendation and look forward to assisting you with any future needs. - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
Jessica Hash
July 10, 2024
1
out of
5
rating by Jessica Hash
"Have been dealing with an insurance issue for almost a year now. They can't seem to get it fixed. I have been a customer for more than 20 years now. Currently can't even make a payment because they don't EVER answer the phone when I call. 0 stars isn't an option. Will be switching insurance as soon as I'm able."
We responded:
"Hi Jessica, We were so glad Victoria was able to get your issue resolved. And you now know if you want to get a return to your calls- you must leave us a message so we can contact you back. Let us know if you need help with anything else! - Kathy Schultze - State Farm Insurance Agent, Frederick, MD "
Rodger Ullman
July 3, 2024
5
out of
5
rating by Rodger Ullman
"Kathy and her team are second to none...they don't over sell you insurance but in the same respects they make sure that you are covered if there is ever the need. Thank you Kathy and State Farm."
We responded:
"Thank you, Rodger! We are glad you feel well-covered without being oversold. We're here to ensure you have the right protection when you need it. Your kind words mean a lot to us! If you ever need anything, just let us know. - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
kevin pinnock
July 3, 2024
5
out of
5
rating by kevin pinnock
"Great customer service"
We responded:
"Thank you for the positive feedback, Kevin! We are glad you had a great customer service experience with us. We are here for you whenever you need assistance with your insurance needs. - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
johnnalyn schmidgall
July 3, 2024
5
out of
5
rating by johnnalyn schmidgall
"Everyone in this office is professional, efficient, and helpful. Highly recommend!"
We responded:
"Thank you, Johnnalyn! We're thrilled to hear you found our team professional, efficient, and helpful. We're grateful for your recommendation and look forward to assisting you with your insurance needs in the future! - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
Jessica Dreisonstok
June 24, 2024
5
out of
5
rating by Jessica Dreisonstok
"I strongly endorse Kathy and her team. For over a decade, our family has maintained insurance through her office. They've consistently been very supportive and quick to respond whenever we've needed to update policies or submit a claim. Knowing that Kathy and her team are there for us provides immense peace of mind. We feel confident that our assets are well-protected with State Farm and her team."
We responded:
"Jessica, your loyalty over the past decade is truly appreciated! We are pleased to have provided you with consistent support and quick responses for your insurance needs. Knowing you trust us with your assets brings us immense peace of mind too. Thank you for your kind words about our team's dedication to protecting your family with State Farm. - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
Jeremy Wojdan
June 24, 2024
5
out of
5
rating by Jeremy Wojdan
"Working with Kathy Schultze has been an absolute pleasure and a true blessing for our family! She consistently goes above and beyond to ensure that every client's needs are not just met, but exceeded with exceptional care and attention to detail. Her personalized approach is a rare gem in today's fast-paced world of insurance. From the moment we first contacted her office, we knew we were in good hands. Kathy Schultze took the time to thoroughly understand our concerns and tailored her recommendations accordingly, demonstrating a deep commitment to our best interests. Her professionalism is matched only by her genuine kindness and dedication to ensuring that we are well-informed and confident in our coverage. We are incredibly thankful to have Kathy Schultze on our side. She has not only provided us with outstanding service but has also created a lasting impression of what exceptional customer care truly means. Without a doubt, I would highly recommend Kathy Schultze to anyone seeking not just an insurance agent, but a trusted advisor and advocate. Thank you, Kathy Schultze, for your outstanding service and unwavering support!"
We responded:
"Jeremy, your detailed review truly warms our hearts! I'm thrilled that you found my personalized approach and commitment to your best interests valuable. It's a pleasure to provide exceptional care and attention to detail for your family's insurance needs. Thank you for recommending me as a trusted advisor and advocate. I'm here for you whenever you need assistance! - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
Priscilla P
June 14, 2024
5
out of
5
rating by Priscilla P
"It was very helpful and he took his time explaining the ins and out of the process"
We responded:
"Priscilla, your detailed review is greatly appreciated! I'm pleased to hear that you found my explanations helpful in navigating the insurance process. I'm here for you whenever you need assistance or have questions. Thank you for choosing our office for your insurance needs! - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
Charles Rowan
May 28, 2024
5
out of
5
rating by Charles Rowan
"I spent twenty seven minutes on the telephone With Cassidy and all the questions that I asked Were answered in a way I could understand them. And she was absolutely a pleasure Just to converse with. I had to go there to sign my new policy. And everybody was smiling and it was the end of the day so that showed me that it is a good place to work. They look out for their customers and They are just beautiful people. And they treated me with respect"
We responded:
"Charles, your detailed feedback brightened our day! We're thrilled you found Cassidy's explanations clear and the team welcoming. We're grateful for your kind words and look forward to assisting you with your insurance needs in the future! - Kathy Schultze - State Farm Insurance Agent, Frederick, MD"
K C
May 20, 2024
5
out of
5
rating by K C
"Mr. Pitsenbarger has been such a help. Very responsive and made the switch simple. Thank you! Highly recommend anyone working with him."
We responded:
"Thank you for the review! I'm pleased to hear that Thomas provided such helpful and responsive service during your switch. We're grateful for your recommendation and look forward to assisting you with all your insurance needs in the future!"
Happy Bee
March 4, 2024
1
out of
5
rating by Happy Bee
"Update - 3-4-2024 Kathy is claiming I never had insurance with her ageny. Also, I worked with Kelly McDonnell, Taylor Hopkins, Caroline Strakonsky, and her husband, Thomas H Schultze in the nine months I had a policy with her agency. You never have the same person helping you, which is part of the problem. AND, each rep gives you different answers that contradict one another. So you are never getting a straight answer. As I mentioned in my original review, RUN, do not purchase from these people. The are not honest and are as slippery as they come. Kathy, her husband and each of their agents are scam artists. They don’t tell the truth they change their story of your policy, why my monthly charge changes each month(?) or even how to get appraisals done for jewelry (FYI - I was told I could only use one jeweler to get appraisals they would accept who charges $100 per item and hounds you to death to set up appointments)! Working with another agent I realize all the things I thought were ‘off’ are completely founded. Do not use this agency. They are as crooked as they come."
We responded:
"Hi Happy Bee, Upon looking into our systems, we do not see you as a past or current customer of our agency. We are not sure where you are getting this information from, but it is not accurate. We are happy to help you if you call the office so we can see what warranted this one-star review. Thank you. "
Maria Beyer
February 23, 2024
5
out of
5
rating by Maria Beyer
"Decades with this office and never disappointed! The problem for my son that we sort of knew the answers too but we're feeling overwhelmed and when we called Tom was right on the spot followed up immediately and gave incredible service- this is why you have decades of customers!"
We responded:
"Thank you, Maria, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Tom, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Kathy Walters
February 20, 2024
5
out of
5
rating by Kathy Walters
"Ceil took care of me in a friendly and efficient manner. She was great to work with. I highly recommend Kathy and her agency to anyone."
We responded:
"Kathy, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Sharon Heatherly
February 15, 2024
5
out of
5
rating by Sharon Heatherly
"Kathy Schultze is an AMAZING agent. She truly cares about her clients and goes above and beyond. The staff is great always pleasant and professional. Highly recommend this office for your insurance needs."
We responded:
"Sharon, thank you so much for your kind words! We are glad to hear that you were so impressed with the service you received from our team. Our office is here for you whenever you need us and is grateful you have chosen us to help protect what matters most."
Tony Hensley
February 5, 2024
5
out of
5
rating by Tony Hensley
"Very helpful.will get you the lowest possible rate."
We responded:
"Thank you, Tony, for the five-star rating! We value you and the chance to help you with your insurance needs."
Ashley
December 17, 2023
5
out of
5
rating by Ashley
"Kathy and Caroline were great to work with. They were quick to respond and answer all my questions, and they helped me make the necessary adjustments to save money on my policies."
We responded:
"Ashley, thank you so much for sharing your wonderful experience with Caroline and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
katrina anderson
December 2, 2023
5
out of
5
rating by katrina anderson
"Kathy and her office were so responsive and attentive to our needs, as they have been every time for so many years! The customer service does not get better than the people in this office."
We responded:
"Katrina, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Frederick, MD."
Erica Jarboe
November 27, 2023
5
out of
5
rating by Erica Jarboe
"Kathy is amazing! We recommend all of our clients to use her for all their insurance needs. Her and her team are #1!"
We responded:
"We are overjoyed by reviews like this, Erica! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
Karlys Kline
November 26, 2023
5
out of
5
rating by Karlys Kline
"Anytime that I have had an issue, Kathy and her staff have taken care of it immediately. They follow through with the main office and then they follow up with me. We feel completely “embraced” By the Kathy Schultze State Farm team!"
We responded:
"Thank you for the wonderful review, Karlys! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"